Visitor Services Associate

At LCM, play is serious business—and we’re on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

Job Summary

The Visitor Services Associate (VSA) is a frontline ambassador for LCM, setting the tone for every museum visit. VSAs welcome each visitor with warmth, share information about programming and events, and process all transactions including admissions, memberships, birthday parties, and field trips. They ensure every family feels valued and supported while creating a smooth and joyful guest experience.

Responsibilities and Duties

Guest Engagement

• Promote LCM’s culture and brand by creating a playful, positive, and welcoming environment.
• Greet families with warmth and enthusiasm, sharing museum information efficiently and engagingly.
• Foster strong relationships with members by greeting families by name and personalizing the experience.
• Orient new visitors to exhibits, programs, and daily schedules.
• Direct guests to the Museum Store, Acorn Café, and nearby attractions.

Sales & Transactions

• Process admissions, memberships, birthday party, and field trip transactions using the POS system.
• Cash handling.
• Upsell memberships to families and visitors.
• Maintain accurate records of all daily sales.
• Open and close registers, assemble bank deposits, and prepare change orders.

Front Desk & Administrative Support

• Monitor the museum entrance and atrium area.
• Serve as the reception desk for administrative offices: greet board members, partners, and guests.
• Answer phones, direct calls, and manage package deliveries.

Collaboration & Data Collection

• Assist the Education team with visitor surveys, zip code collection, and evaluation projects.
• Work closely with Museum Experience staff, Play Facilitators, Marketing & Sales, Birthday Hosts, and Group Experience Supervisor.
• Attend monthly staff meetings and participate in ongoing training.

Additional Duties

• Perform other responsibilities as assigned.

Schedule

• Part-time, with open availability required.
• Must be available to work weekends.

Minimum Qualifications

• High school diploma or equivalent
• 1+ years of cash handling and credit card transaction experience
• 1+ year of sales, customer service, or hospitality experience
• 1+ year of POS system experience
• Proficiency in Microsoft Office 365
• Strong customer service, communication, and multi-tasking skills
• Open availability, weekends, some holidays

Physical Requirements

• Ability to sit or stand for prolonged periods
• Must be able to lift up to 20 lbs.

Commitment to Diversity and Inclusion

The Louisiana Children’s Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.