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Today's Hours 11:30 a.m. - 4:30 p.m.

City Park New Orleans

15 Henry Thomas Drive

New Orleans, LA 70124

504-523-1357

Today's Hours 11:30 a.m. - 4:30 p.m.

City Park New Orleans

15 Henry Thomas Drive

New Orleans, LA 70124

504-523-1357

We know what you’re thinking, “Sounds so fun, should I apply?” It is. And you should. Check out the positions available and join a team that changes lives daily.

Thinking About Applying? Do it!

LCM shows children they matter and exists to strengthen and support families. Be a part of a place where wonderful things happen daily.

Current Open Positions

  • Community Engagement Director
  • Visitor Services Manager
  • Visitor Services Associate

Community Engagement Director 

Schedule: Monday-Friday 8:30 am-5:00 pm. Flexible schedule for weekend and after-hours events. 

Compensation: $60,000-$65,000/yr. 

Benefits 

Health, Dental, and Vision Insurance, Employer-paid life insurance, voluntary benefits (Short-Term Disability, Accident, Critical Care with Cancer, and Hospital Indemnity), Employer-paid employee Assistance Program, Vacation, Sick Time, and Personal Days, Paid Holidays, Paid Parental Leave, 403 (b), party room and after-hours event rental privilege, LCM Membership, discounts for LCM Camp, Acorn Café, and the Gift Shop. 

Reports To: Chief HR & Diversity Officer  

Job Summary 

The Community Engagement Director is responsible for the management of external relationships through interaction with the local community. This position seeks out and builds productive relationships with targeted and under-resourced communities ensuring that LCM’s presence and support are strongly felt. The Community Engagement Director will also facilitate off-site programming activities in the community and coordinate the Community Advisory Committee and Parent and Youth Advisory Committee meetings. This position will attend community events throughout the city of New Orleans, build and maintain strategic relationships, and establish parameters to build collaborative efforts to identify needs and improve access to LCM.   

Supervisory Responsibilities  

  • Recruit, onboard, train, and coach the Community Engagement Manager.  
  • Conduct timely performance management.  

Responsibilities and Duties 

  • Promote the culture and brand of LCM.   
  • Project a positive image of the organization to employees, volunteers, guests, and the community.   
  • Advocate LCM’s mission and work to further it through collaborative efforts.  
  • Oversee community engagement planning, project management, and community relations activities and initiatives.  
  • Build and maintain partnerships and relationships with a wide variety of cultures and communities and detect opportunities for meaningful collaboration within and across industries.  
  • Identify under-resourced communities in New Orleans and develop an effective strategy for building and maintaining relationships.  
  • Design and manage the community engagement event calendar and facilitate staff attendance as needed.  
  • Organize and facilitate off-site programming events.  
  • Develop and lead culturally competent listening sessions.  
  • Elevate voices from under resourced communities, including Black, Indigenous, Latinx, and Persons of Color (BIPOC) communities and those with special needs.  
  • Serve as an organizational point of contact for new relationships, partnerships, and events and coordinate initial communication between new external contacts and the leadership team.  
  • Manage data and reporting on community engagement and outreach activities and record and track relationships and specific community needs.  
  • Represent LCM at community meetings to provide information, listen to community concerns, and participate in problem-solving.  
  • Seek funding opportunities that support our strategic initiatives around community engagement.   
  • Create and implement mechanisms to evaluate and improve engagement initiatives.   
  • Coordinate and attend Community Advisory and Parent and Youth Committee meetings.   
  • Collaborate with the Chief Learning Officer and Communications & PR Director.  
  • Other duties as assigned.  

Minimum Qualifications 

  • Bachelor’s Degree At least 5 years of professional community engagement experience  
  • At least 2 years of formal or informal education experience  
  • Valid Louisiana driver’s license   
  • Excellent organizational, multi-tasking, time-management, problem-solving, communication, customer service, and presentation skills  
  • Proficient in MS Office 365 Suite 

TO APPLY 

To apply, please submit your resume and a cover letter to Athena Stanford.

Thank you for your interest in the Louisiana Children’s Museum. 

The Louisiana Children’s Museum is committed to a diverse and inclusive workplace, representative of the people we serve. We believe a diverse and inclusive workplace helps Louisiana Children’s Museum foster its innovative culture of creativity and play. Louisiana Children’s Museum encourages all applicants to apply. Louisiana Children’s Museum is an equal opportunity employer. Applicants will not be discriminated against because of their diverse voices, perspectives and background; because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.  

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. 


Visitor Services Manager 

Schedule: Wednesday-Friday 8 am-5 pm, Saturdays from 9:00 am-5 pm, and Sundays from 11 am-5 pm.  

Compensation: $45,000-$50,000/yr. 

Benefits: 

Health, Dental, and Vision Insurance, Employer-paid life insurance, voluntary benefits (Short-Term Disability, Accident, Critical Care with Cancer, and Hospital Indemnity), Employer-paid employee Assistance Program, Vacation, Sick Time, and Personal Days, Paid Holidays, Paid Parental Leave, 403 (b), party room and after-hours event rental privilege, LCM Membership, discounts for LCM Camp, Acorn Café, and the Gift Shop. 

Reports to:  Museum Experience Director 

Job Summary 

The Visitor Services Manager oversees the operations of the front desk including the Point of Sale (POS) system as well as sales for memberships, admissions, birthdays, and field trips. This position is also responsible for ensuring the quality of the visitor experience in the Welcome Deck/Ramp and Front Porch, Front Desk and Lobby, Talk & Play Center areas, and for all birthdays, and field trips.  

Supervisory Responsibilities  

  • Recruit, onboard, train, and coach the Visitor Services Associates and Group Experience Supervisor. 
  • Conduct timely performance management. 

Responsibilities and Duties 

  • Promote the culture and brand of LCM. 
  • Project a positive image of the organization to employees, volunteers, guests, and the community. 
  • Model effective leadership and communication skills.  
  • Take a solution-oriented approach to problems and demonstrate effective problem-solving of employee issues. 
  • Develop sales strategies and meet sales goals for memberships, admissions, birthdays, and field trips. 
  • Collaborate with the Group Experience Supervisor on a continual process improvement plan for the birthday party and field trip visitor experience. 
  • Ensure efficacy in all functions and transactions of the visitor’s experience. 
  • Problem-solve customer service issues. 
  • Manage and direct the flow of guests entering the museum to purchase a ticket or check in as a member; make sure flow is efficient and make decisions on when to adjust.  
  • Oversee Visitor Services Associate scheduling. 
  • Communicate museum events and information to Visitor Services team. 
  • Provide support at the Front Desk and with the POS system. 
  • Manage the safety and security of the front building area. 
  • Act as a VSA as needed.   
  • Provide POS troubleshooting and guidance to VSAs. 
  • Run POS reports. 
  • Oversee cash flow and daily balancing of the register. 
  • Maintain each register bank and report discrepancies to the CFO. 
  • Coordinate with the Museum Experience Manager, Group Experience Supervisor, and the Volunteer Manager. 
  • Other duties as assigned. 

Minimum Qualifications 

  • Bachelor’s Degree 
  • At least 3 years of supervisory experience 
  • Excellent leadership, customer service, interpersonal, communication, organizational, analytical, multitasking, problem-solving, and decision-making skills 
  • Proficient in MS Office 365 Suite and POS Systems

TO APPLY 

To apply, please submit your resume and a cover letter to Mary Conly Hammons.

Thank you for your interest in the Louisiana Children’s Museum. 

The Louisiana Children’s Museum is committed to a diverse and inclusive workplace, representative of the people we serve. We believe a diverse and inclusive workplace helps Louisiana Children’s Museum foster its innovative culture of creativity and play. Louisiana Children’s Museum encourages all applicants to apply. Louisiana Children’s Museum is an equal opportunity employer. Applicants will not be discriminated against because of their diverse voices, perspectives and background; because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.  

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.


Visitor Services Associate

Schedule: 20-35 hours/week. Available shifts are Tuesday-Sunday 9 am-3 pm and 12 pm-5 pm. Flexible. Schedule is subject to change. 

Compensation: $16/hr. 

Benefits: 

Paid breaks and holidays, paid parental leave, Employer-paid life insurance, voluntary benefits (Short-Term Disability, Accident, Critical Care with Cancer, and Hospital Indemnity), Employer-paid employee Assistance Program, party room and after-hours privileges, Acorn Café and Gift Shop discounts, and 403 (b). 

Reports to: Visitor Services Manager 

Job Summary 

The Visitor Services Associate serves as a frontline ambassador for LCM. This position is responsible for setting the tone of every museum visit by welcoming each visitor and family to the museum and advising them of current programming and events. The VSA is responsible for all transactions: admissions, memberships, birthday parties, and field trips.  

Responsibilities and Duties 

  • Promote the culture and brand of LCM. 
  • Project a positive image of the organization to employees, volunteers, guests, and the community. 
  • Set a playful & positive tone for every visit, welcome families with warmth and excitement, share information about the museum in an efficient and enthusiastic way. 
  • Process all transactions on the POS system – ticketing, memberships, birthday parties, and field trips. 
  • Upsell LCM memberships. 
  • Maintain accurate daily sales records – open & close the registers each day, assemble bank deposits and change orders for the CFO. 
  • Foster relationships with museum members – greet families by name and create a personalized museum experience. 
  • Share information and orient new visitors to the new museum – the daily roster of programs, upcoming events, and outdoor conditions. 
  • Monitor the entrance to the Atrium. 
  • Direct the general public to the Museum Store, Acorn Café, and other attractions in the park. 
  • Serve as front desk reception for the administrative offices – welcome board members and partners for meetings, answer front desk phone and appropriately direct calls, sign for packages and notify staff when they arrive 
  • Assist the Education team in data collection – survey visitors, collect zip codes, and contribute to evaluation projects to measure the quality of the museum’s experiences offered. 
  • Attend monthly staff meetings and training. 
  • Coordinate with the Museum Experience Manager, Play Facilitators, Group Experience Supervisor, and Birthday Hosts. 
  • Other duties as assigned. 

Minimum Qualifications 

  • High School Diploma or equivalent 
  • At least 2 years of cash handling and credit card transaction experience  
  • At least 1 year of sales/customer service/hospitality experience  
  • At least 1 year of POS system experience 
  • Excellent customer service, multi-tasking, and communications skills 
  • Proficient in MS Office 365 Suite 

TO APPLY 

To apply, please submit your resume and a cover letter to Mary Conly Hammons.

Thank you for your interest in the Louisiana Children’s Museum. 

The Louisiana Children’s Museum is committed to a diverse and inclusive workplace, representative of the people we serve. We believe a diverse and inclusive workplace helps Louisiana Children’s Museum foster its innovative culture of creativity and play. Louisiana Children’s Museum encourages all applicants to apply. Louisiana Children’s Museum is an equal opportunity employer. Applicants will not be discriminated against because of their diverse voices, perspectives and background; because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.  

The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.