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Today's Hours Closed

City Park New Orleans

15 Henry Thomas Drive

New Orleans, LA 70124

504-523-1357

Today's Hours Closed

City Park New Orleans

15 Henry Thomas Drive

New Orleans, LA 70124

504-523-1357

Health & Safety

How We Stay Clean, Safe & Healthy Together

 

Louisiana Children’s Museum has cleaning and safety procedures throughout our museum that protect the health and well-being of our guests, volunteers, and staff members.

Frequently Asked Questions:

Are masks required?

Yes, Louisiana Children’s Museum is requiring masks for all guests and staff with the exception of children under the age of 2. This includes those who are vaccinated, as well. Masks are optional while enjoying our beautiful outdoor exhibits.

What if my child can't wear a mask due to a medical condition or sensory processing condition?

We know that there are children and adults who have special needs or circumstances that make it difficult to follow our mask policy which is why our LCM Team is ready to work with families to make sure their visit a positive one. If your child has a medical condition or sensory processing issues that prevents them from wearing a mask, please contact us at info@lcm.org.

Are proof of vaccinations required?

Yes, in accordance with the City of New Orleans, anyone 12 years of age and older must provide proof of at least one dose of an approved COVID vaccine or negative PCR test within 72 hours before visiting LCM. This also applies to indoor seating at Acorn Café, as well as birthdays and events at the Museum.

Accepted forms of vaccination proof:

  • LA Wallet app (Download and install the app from the Apple Store or Google Play Store.)
  • An original, digital photograph or photocopy (both sides) of your CDC vaccination card
  • An official vaccination record issued by another state, foreign nation or the WHO

Accepted forms of Negative COVID-19 PCR results:

  • Email containing results (within 72 hours of your visit)
  • Print out of negative results (within 72 hours of your visit)

What if I don’t have proof of vaccination?

Please provide a negative PCR test taken within 72 hours before visiting LCM. This also applies to indoor seating at Acorn Café, as well as birthdays and events at the Museum.

Accepted forms of Negative COVID-19 PCR results:

  • Email containing results (within 72 hours of your visit)
  • Print out of negative results (within 72 hours of your visit)

What if I can’t receive the vaccine for medical reasons?

Please provide a negative PCR test taken within 72 hours before visiting LCM. This also applies to indoor seating at Acorn Café, as well as birthdays and events at the Museum.

Accepted forms of Negative COVID-19 PCR results:

  • Email containing results (within 72 hours of your visit)
  • Print out of negative results (within 72 hours of your visit)

What measures is LCM taking to ensure the museum remains a safe place to play?

  • All visitors, including members, must reserve advanced timed-entry tickets online. This precaution limits the number of guests in the Museum which ensures a quality visit for our guests.
  • Cleaning and sanitation using CDC-approved cleaning materials will take place all day, every day. Staff and volunteers will regularly wipe, clean, and disinfect high-touch, hard surfaces such as counters, windows, doors and door handles, and stair railings.
  • Loose toys, such as play food in our Follow That Food Gallery, are wiped down regularly and rotated to ensure sanitation. All toys are sanitized before reopening the next day.
  • LCM’s state of the art air filtration system ensures that the indoor air quality is healthy and safe for children and their caregivers.
  • Hand sanitizer stations are positioned throughout the Museum.
  • Maintaining a safe and healthy Museum for everyone is a responsibility we all share. If you or your child(ren) are not well feeling well, please visit when everyone is healthy.

I’m a member, do I need advance tickets?

  • Yes. We require members to reserve tickets in advance online, here.
  • Please Note: Members may only reserve the number of tickets allowed by their membership. For example, a Family 2 membership allows admission for up to 5 people including the cardholder. Any tickets requested over the number allowed by a family’s membership will not be accepted and will be deleted.

Is LCM providing membership refunds due to changes in COVID policies?

  • No, LCM memberships are non-refundable.

Will LCM pause memberships due to changes in COVID policies?

  • No, LCM will not pause memberships at this time.

Is LCM providing ticket refunds due to changes in COVID policies?

  • No, LCM will not be refunding tickets but are happy to reschedule them for a later time.